Customer Support

📧 Contact Us

Have a question or need assistance? We're here to help.

📦 Order Status

Track your RagnarokBox shipment and get delivery updates.

Your order confirmation email contains tracking information. If you need assistance, email us with your order number.

↩️ Returns & Refunds

30-Day Money-Back Guarantee

Not satisfied? Return your RagnarokBox within 30 days for a full refund.

1. Email ragnarokready@hsvens.com to initiate return
2. We'll provide a prepaid return shipping label
3. Refund processed within 5 business days of receiving return

🛡️ Warranty

1-Year Hardware Warranty

Your RagnarokBox is covered against manufacturing defects for one year from purchase date.

Contact us if you experience any issues with your device, case, or included hardware.

📖 Product Documentation

Learn how to use your RagnarokBox:

• Quick Start Guide (included in box)
• iPad Setup Instructions
• Ragnarok Ready App User Guide
• Content Library Management
• Zeus 416 Case Care Instructions

Documentation available in your order confirmation email.

❓ Frequently Asked Questions

Find quick answers to common questions:

• Product FAQs
• How does the offline AI work?
• What content is pre-loaded?
• Can I add my own content?
• Battery life and charging

🔧 Technical Support

Need help with technical issues?

• Ragnarok Ready app troubleshooting
• Content library sync issues
• iPad/device setup help
• External HD connection problems

Email us with detailed description of the issue and screenshots if possible.

🚚 Shipping Information

Free Shipping: Continental United States

Processing Time: 3-5 business days

Shipping Time: 5-7 business days (standard)

Express Shipping: Available at checkout

International shipping not currently available.