Privacy Policy

1. Introduction

Ragnarok Ready ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ragnarokready.store or purchase our products, including RagnarokBox.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or purchase our products.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Make a purchase
• Contact customer support
• Subscribe to our email list
• Participate in surveys or promotions

This information may include:

• Name
• Email address
• Shipping address
• Billing address
• Phone number
• Payment information (processed securely by Stripe)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type
• Operating system
• Referring URLs
• Pages viewed
• Time and date of visit

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Order Fulfillment: To process and ship your orders
• Customer Support: To respond to your inquiries and provide assistance
• Communication: To send you order confirmations, shipping updates, and important notices
• Marketing: To send you promotional emails (you can opt-out at any time)
• Analytics: To understand how our website is used and improve user experience
• Legal Compliance: To comply with applicable laws and regulations
• Fraud Prevention: To detect and prevent fraudulent transactions

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information with:

4.1 Service Providers

• Payment Processing: Stripe (for secure payment processing)
• Shipping: Shipping carriers for order delivery
• Email Services: Email service providers for communications
• Analytics: Google Analytics or similar services

4.2 Legal Requirements

We may disclose your information if required by law or if we believe such action is necessary to:

• Comply with legal obligations
• Protect our rights or property
• Prevent fraud or security issues
• Protect the safety of our users or the public

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure payment processing through Stripe (PCI DSS compliant)
• Regular security assessments
• Limited access to personal information

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This typically includes:

• Order and shipping information: 7 years (for tax and accounting purposes)
• Support communications: 3 years
• Marketing preferences: Until you opt-out or request deletion

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Correction

You have the right to access and update your personal information.

7.2 Deletion

You may request that we delete your personal information, subject to certain exceptions (e.g., legal obligations).

7.3 Opt-Out

You can opt-out of marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

7.4 Data Portability

You may request a copy of your personal information in a structured, machine-readable format.

7.5 California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect, use, and share.

To exercise any of these rights, please contact us at ragnarokready@hsvens.com.

8. Ragnarok Ready App and Offline Functionality

Important: The Ragnarok Ready app operates entirely offline on your iPad. We do not collect, access, or transmit any data from the app, your content library, or your AI interactions. All data processing happens locally on your device.

• Your content library remains private and is not uploaded to our servers
• AI search queries are processed locally
• No usage data is collected from the app
• No internet connection is required for app functionality

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected information from your child, please contact us immediately.

11. International Users

Our services are operated in the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date at the top of this policy
• Sending an email notification for significant changes (if you have provided your email)

We encourage you to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: